Customer Care Policy

Our Commitment

At QTeachings.com, we are dedicated to excellence in Islamic education. Our student-first approach ensures quality learning experiences and responsive support.

Service Standards

Quality Assurance

  • Certified Islamic educators
  • Structured curriculum
  • Regular quality assessments
  • Personalized learning paths

Student Support

We provide:

  • 24/7 technical assistance
  • Multilingual support team
  • Quick response within 12 hours
  • Dedicated student advisors

Service Satisfaction

Initial Assessment Period

  • 2 complimentary evaluation classes
  • Curriculum level assessment
  • Teacher compatibility check
  • Learning style evaluation

Service Adjustments

We accommodate:

  • Schedule modifications
  • Teacher reassignment requests
  • Curriculum pace adjustments
  • Learning method adaptations

Payment Protection

Flexible Solutions

  • Monthly payment options
  • Sibling discounts
  • Long-term enrollment benefits
  • Transparent billing

Service Credits

Available for:

  • Technical difficulties
  • Instructor absence
  • Platform maintenance
  • Scheduled holidays

Cancellation Guidelines

We’ll contact you about:

  • Your scheduled classes
  • Important service updates
  • Educational resources (optional)
  • Account management

Account Management

We help with:

  • Schedule pauses
  • Class rescheduling
  • Account transfers
  • Learning records

Resolution Process

Issue Resolution

  • Submit concern via support portal
  • Receive acknowledgment within 24 hours
  • Get resolution plan within 48 hours
  • Follow-up satisfaction check

Quality Improvements

  • Regular student feedback collection
  • Continuous service enhancements
  • Teacher training programs
  • Platform updates

Contact Options

Support Channels

  • Email: info@qteaching.com
  • Phone: +17147989997
  • Live Chat: Available 24/7

Our Promise

We’re committed to your success in Islamic education. Your satisfaction and progress are our priorities.

Frequently Asked Questions

What if my assigned teacher goes on leave?

A qualified replacement teacher is provided, maintaining your regular schedule.

Do you offer holiday makeup classes?

Yes, holiday makeups can be scheduled within the same month.

Can I get support in my local time zone?

Our support team operates across multiple time zones for 24/7 assistance.

Is there a waiting list for popular teachers?

Yes, you can join a waiting list and receive priority notification of availability.

Do you provide certificates of completion?

Yes, certificates are issued for completed courses and memorization milestones.

What if I need to travel for an extended period?

We offer temporary session pauses up to 6 weeks annually with account maintenance.